Refund Policy

Last updated: 28 September 2026

We want you to love your Yibake pizza oven. This policy explains how returns and refunds work. It does not affect your statutory rights.

30-day returns

If you change your mind, you can return an unused oven and accessories in their original packaging within 30 days of delivery for a full refund of the price paid.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order for any reason within 14 days of receiving it, and then have a further 14 days to send the goods back. Our 30-day returns window is in addition to this right.

How to request a return

Send us your order number and the reason for your return through our contact form. We'll confirm the return address and any next steps by email.

Condition of returned items

Change-of-mind returns must be unused, complete with all accessories, and in their original packaging so the oven can be resold. For hygiene reasons we cannot accept change-of-mind returns of ovens that have been used for cooking, unless they are faulty. If a returned item has been handled more than necessary to establish its nature and functioning, we may reduce the refund to reflect the loss in value.

Refunds

Once we receive and check your return, we'll refund your original payment method within 14 days. You'll receive an email confirmation when your refund has been issued.

Return postage

For change-of-mind returns, the cost of returning the item is paid by the customer. For faulty, damaged or incorrect items we always cover return postage.

Faulty or damaged items

If your oven arrives faulty or damaged, or develops a fault, contact us as soon as possible with a photo or short description. Under the Consumer Rights Act 2015 you are entitled to a full refund within 30 days of delivery for faulty goods, and to a repair or replacement after that.

Contact

Questions about a return or refund? Message us through our contact form.